Delivery Policy

Last updated: 1 June 2026

Accounts HQ, RWA HQ, and tradeHQ are digital products operated by AI Consultants. There is no physical shipment.

1. What you receive after payment

• An email receipt with the tax invoice for your purchase.
• An email containing your licence key, sent to the email address you provided at checkout.
• A download link for the Windows installer (or instructions if you already have the Software installed and only need to activate it).

2. Delivery time

Both emails are sent automatically within a few minutes of successful payment, in most cases within 5 minutes. Bank delays, payment gateway processing, or your email provider's spam filter may occasionally push this out to a few hours.

3. Didn't receive the licence?

If 30 minutes have passed since payment and you do not see the email:

1. Check your spam / promotions folder for messages from info@ai-consultants.in.
2. Verify that the email address you entered at checkout is spelled correctly — Razorpay shows it on the receipt.
3. Email info@ai-consultants.in with your Razorpay payment id and the email you used. We will re-issue the licence email within 1 business day.

4. Geographic coverage

Licences are delivered electronically and are restricted by geography. Every licence is bound to the country selected at checkout. The Software refuses to activate outside the country it was issued for.

The only country we currently sell to is India. Other countries (United States, Singapore, United Arab Emirates) appear on our pricing schedule as roadmap entries but are not yet open for purchase. If you are outside India and want to be notified when your country opens, email info@ai-consultants.in.

5. Contact